Frequently Asked Questions
How do I sign in on the phone app?
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Use the same username (or email) and password as on the website. The owner makes Manager and Front office logins in the Back office, under Staff Logins. Try the demo restaurant from the sign-in screen first if you like.
Which phones and tablets does it work on?
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Any Android phone or tablet with Android 7 or newer. On a tablet the menu and the order sit side by side.
Do the phone app and the website show the same tables and bills?
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Yes. Both work on the same books: an order sent from the phone shows on the counter, the kitchen screen and the Back office at once, and the other way round.
How do I take an order for a table?
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Open Dine In, tap the table, tap the dishes and press Send to kitchen. Add more dishes any time from the same screen. Press Pay when the guests ask for the bill.
Can one bill be paid with cash, card and UPI together?
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Yes. On the payment screen type an amount for each, or tap Rest to fill what is left. You can also pay only some dishes now and leave the rest on the table. The owner can switch these off in the Back office.
How do I move guests to another table?
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Open the table, tap the three dots at the top and choose Move to another table. The order, the clock and the kitchen tickets move with them.
What is an open item?
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A dish that is not on the menu, with its own name and price, for one bill only. Tap + Open on the order screen.
How does GST work on the bill?
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Dishes carry 5% GST. Your restaurant name, address, GSTIN, FSSAI number, UPI ID and the bill footer come from Settings on the website and print on every bill.
How do I mark a dish sold out?
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Open Menu Availability and switch the dish off. Every phone, the counter and your ordering website show it as sold out at once.
Can I add dish photos from the phone?
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Yes. In Menu Availability tap the photo box beside a dish, then take a photo or choose one. It is made small so the menu stays fast, and the website shows it too. Each phone can show small photos, large photos or none (Settings, Menu on this phone).
Can I choose what my staff can do in the app?
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Yes. In the Back office open Settings, then Mobile App. Switch any screen or action on or off (Quick Bill, Pickup, discounts and the highest discount, split payment, credit, reports, the shop and more). Phones follow within a minute.
How do I connect a Bluetooth printer?
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Pair the printer in your phone's Bluetooth settings first. Then in the app open Settings, Printer, choose it and print a test slip. 58 mm and 80 mm thermal printers work.
Where can I buy a printer, paper rolls or a cash drawer?
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From Kite Shop inside the app (home screen or Settings). Your name, phone and address are filled in from your Kite account, so checkout is one tap.
What if the internet goes down?
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Orders you send are kept on the phone and reach the kitchen as soon as the internet is back. Keep a mobile hotspot ready for bills and payments. The app must go online at least once every 5 days; after that it locks until it connects again, so your data stays in step.
Do online orders come into the app?
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Orders from your own ordering website, table QR codes and ONDC (through your ONDC seller app) come into Online Orders with a sound. Swiggy and Zomato do not yet let outside software take their orders directly.
What happens when the free trial or my plan ends?
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New restaurants get a 7-day free trial; after that plans are yearly. When the trial or plan ends, the app and the website lock until the owner pays. Nothing is deleted: everything opens again the moment the payment is done.
How do I pay or renew?
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The owner opens Settings, Plan and payment (or taps the plan notice on the home screen) and presses Pay. Pay from any UPI app in one tap, or by card, UPI or net banking with Razorpay. The invoice is emailed to you.
Is my data safe?
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Your orders, bills and guests are visible only to your restaurant's logins and are backed up regularly. Kite never stores card numbers or UPI PINs.
How do I get help?
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Write to info@kite.company from Settings, Help and support. Tell us your restaurant name and what you were doing; a screenshot helps.